At m999, your privacy is not merely a legal obligation — it is a moral responsibility we take seriously. This policy clearly explains how we handle your personal information from start to finish.
Before you read the full document, here is a summary of how we protect the personal information of every member.
Every bit of data transmitted between your device and m999 servers is protected with industry-leading integrated encryption.
M999 never sells, rents, or trades your personal information to any third party for marketing purposes without your consent.
Your data is stored on secure servers with strict access controls. Only authorised personnel may access sensitive information.
You have the right to access, correct, or request the deletion of your personal data at any time through m999 customer support.
M999 only collects information that is strictly necessary for account operations and regulatory compliance — nothing more.
In the event of any data security breach that affects you, we will notify you promptly in accordance with established procedures.
M999 acts as the data controller for all personal information collected from members and users of our platform at m999.lc. This means we determine the purpose and manner in which your data is processed, and we are fully responsible for ensuring that data is managed securely and in compliance with all applicable requirements.
If you have any questions or concerns regarding your data privacy, the m999 customer support team is ready to assist you through the available channels on our platform.
M999 collects several categories of personal information from our members. We only collect information that is strictly necessary for legitimate purposes related to platform operations.
As part of the KYC process, m999 may require copies of identity documents such as your national ID (MyKad), passport, or driving licence. These documents are collected solely for identity verification and anti-money laundering regulatory compliance purposes.
| Data Category | Purpose of Collection | Retention Period |
|---|---|---|
| Registration Details | Account management and identity verification | Throughout the active account period + 5 years |
| Transaction Records | Payment processing and financial audits | 7 years (legal requirement) |
| KYC Data | AML/KYC compliance and age verification | 5 years after account closure |
| Activity Log | Security and fraud prevention | 2 years |
| Device & IP Data | Unauthorised access detection | 90 days |
M999 uses your personal data for the following purposes, all of which have a valid legal basis:
Your registration details are used to create and manage your m999 account, allowing you to log in, manage your balance, make deposits and withdrawals, and access all games available on the platform.
Activity and login data is used to detect unauthorised access attempts to your account, identify suspicious activity patterns, and protect the platform from misuse. This is to safeguard your interests as an m999 member.
As a responsible online gaming platform operator, m999 is required to comply with certain regulatory requirements including KYC and AML (Anti-Money Laundering) procedures. This requires us to collect and retain specific documentation.
Anonymised usage data is used to understand platform usage patterns, identify areas for improvement, and develop better new features for the player experience.
Your contact information is used to send important account notifications, transaction updates, and — with your consent — promotional information and exclusive offers from m999.
M999 does not sell or trade your personal information. However, in certain situations, we may need to share your data with carefully selected third parties:
To process your deposits and withdrawals, required transaction information will be shared with the payment service providers we use, such as FPX, DuitNow, and e-wallet providers. All such providers are bound by strict confidentiality agreements with m999.
Username and required session information are shared with third-party game providers that operate games within the m999 platform solely for the purpose of game operation.
Where required by law or a valid court order, m999 may be obligated to disclose certain information to the relevant authorities. In such situations, we will endeavour to notify you where permitted to do so.
The security of your personal data is the number one priority at m999. We implement multiple layers of technical and organisational protection to keep your data safe at all times:
Access to member personal data within the m999 system is restricted to staff with a clear operational need. All personnel with access to sensitive data undergo comprehensive background checks and privacy training.
Your personal data is stored in data centres equipped with physical access controls, adequate cooling systems, and protection against natural disasters. Regular data backups are performed to ensure continuous information availability.
M999 uses cookies and similar tracking technologies to enhance the user experience on our platform. The following are the types of cookies we use:
These cookies are required for the platform to function properly. They allow you to log in, navigate the platform, and use core features. The platform cannot operate without these cookies and they cannot be turned off.
These cookies help us understand how players use our platform — which pages are visited most, how long gaming sessions last, and where users encounter issues. All analytics data is anonymised and cannot be used to identify individuals.
These cookies save your preferences such as language, display settings, and game preferences so you don't have to reconfigure them every time you log in.
As an m999 member, you have the following rights regarding your personal data. m999 is committed to respecting and facilitating the exercise of these rights:
To exercise any of the above rights, please contact the m999 customer support team. We will process your request within a reasonable timeframe, not exceeding 30 working days.
The m999 platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from individuals under 18. If we discover that a minor's personal data has been collected inadvertently, we will take immediate steps to delete that information and close the account in question.
If you believe that your child or any individual under the age of 18 has registered on the m999 platform, please contact our support team immediately so that appropriate action can be taken.
M999 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. The latest version of this Privacy Policy will always be available on this page with the update date clearly stated.
For significant changes, we will notify you by email or in-app notification before the changes take effect. Continued use of the m999 platform after changes are published will be considered your acceptance of the updated Privacy Policy.